TPCN Spotlight: North Texas SPI Arpan Patel

1. Tell me your history with poison control and how you became a Specialist in Poison Information (SPI).
   
   My journey into the realms of poison control began in March 2019. I believe I found the opportunity to work at a poison center by chance, as I had no idea it was something I could do with my educational background. Working at NTPC has solidified my understanding of the important role poison control centers play in serving the community.  
    
2. I’m sure you hear a lot of interesting stories when answering calls, but what is one story that sticks out in your head that might have been scary, but turned out funny and/or everything worked out after the call. 
   
   Insulin calls during the evenings are always memorable as they involve frequent callbacks throughout the night. Callers are always appreciative of the concern we show them by checking in on them and the education we provide to prevent similar episodes in the future. 
    
3. What do you think people need to know about the people who answer the phones for poison control? 
   
   We are medical professionals who provide medical assistance and care to a variety of individuals including healthcare workers and the general public.  As a result, it’s second nature for us to ask a lot of questions to get a better idea of what’s happening so we can give accurate recommendations. 
   
   
4. What do you enjoy most about your job and why? 
   
   It’s humbling to be able to help callers daily and make a difference.  
5. Why do you think it is important for people to have poison control as a resource for emergency help? 
   
   Apart from playing a key role in formulating treatment plans for sick patients, poison control centers reduce overall healthcare costs by preventing unnecessary ER visits and hospitalizations. This conserves healthcare resources for those requiring it the most and has proven beneficial especially during the current pandemic.